How can I make a reservation?
You can send us an enquiry through our website or contact us directly by email, telephone or WhatsApp. Please include your preferred dates, the number of guests and any special requirements. We will check availability and reply with the most suitable options.
Is the availability shown on the website up to date?
We make every effort to keep our availability calendars updated. As some properties may also be listed on other booking platforms, final availability is always confirmed by our team before the reservation is completed.
Is a deposit required?
Yes. A deposit is normally required to secure the reservation. The exact amount, payment method and balance due date will be clearly stated in your booking confirmation.
When is my reservation confirmed?
Your reservation is confirmed only after the required deposit has been received and you have received our written booking confirmation.
What is the cancellation policy?
The cancellation policy may vary depending on the property, the dates and the rate selected. All cancellation terms will be provided before payment and will also appear in your booking confirmation.
What time are check-in and check-out?
Standard check-in is usually from 15:00, while check-out is normally by 11:00. Different times may be possible depending on availability and the schedule of the property.
Can I request an early check-in or late check-out?
You are welcome to request it. Early check-in and late check-out depend on availability and cannot always be guaranteed, especially when other guests are arriving or departing on the same day.
Will someone meet us at the property?
Depending on the accommodation, you may be personally welcomed at the property or receive detailed self-check-in instructions. All arrival information will be sent to you before your stay.
What should I do if my arrival time changes?
Please inform us as soon as possible, especially if your flight or ferry is delayed. This allows us to reorganise your welcome or send updated check-in instructions.
Are children and babies welcome?
Most properties welcome children and babies. Baby cots or high chairs may be available upon request, depending on the accommodation. Please mention the ages of the children when making your enquiry.
Are pets allowed?
Pet policies differ between properties. Some accommodations may accept pets only after prior approval. Please contact us before booking and provide information about the type and size of your pet.
Is cleaning included?
The property is professionally prepared before your arrival. Additional cleaning, linen changes or housekeeping during the stay depend on the property and may be included or available at an extra cost.
Is Wi-Fi available?
Most properties provide complimentary Wi-Fi. However, internet speed and stability may vary depending on the location, especially in more remote parts of the island.
Are towels and bed linen provided?
Yes. Bed linen and bathroom towels are normally provided. Pool or beach towels may also be available, depending on the property description.
Can you arrange airport or port transfers?
Yes. We can arrange private transfers from Kefalonia Airport, the island’s ports or another agreed location. The pickup point and departure time are confirmed after the booking.
Can you arrange a rental car?
Yes. We can assist with car rental for part or all of your stay. Booking in advance is strongly recommended, particularly during July and August.
Can you help us organise tours or other services?
Yes. We can assist with private tours, boat trips, transfers, car rental and selected local experiences. Please contact us in advance so we can check availability.
Can we take a rental car outside Kefalonia?
A rental vehicle may not be taken outside Kefalonia or transported by ferry without prior written permission from the rental company.
Who should we contact during our stay?
You will receive our contact information before arrival. Our local team remains available to assist with questions concerning the accommodation or services booked through us.
Is tourist tax included in the price?
Any applicable accommodation or climate-related tax will be clearly stated in your booking information. Where required, it may be payable separately according to current Greek regulations.
Still have a question?
Please contact the Kefalonia Dream Holiday team. We will be happy to provide any additional information and help you organise a comfortable and memorable stay in Kefalonia.